Capabilities

Rating

NEEDS IMPROVEMENT
BELOW
AVERAGE
AVERAGE
ABOVE
AVERAGE
EXCELLENT
Not Applicable
Knowledge/Information on Current Import, Export or Customs Brokerage Laws and Regulations 1 2 3 4 5 N/A
Rate / Price Competitiveness 1 2 3 4 5 N/A
Available Range of Services 1 2 3 4 5 N/A
Tracking & Tracing Capabilities 1 2 3 4 5 N/A
EDI / Other Electronic Capabilities 1 2 3 4 5 N/A
Problem Solving Capabilities 1 2 3 4 5 N/A
Flexibility for Special Requests 1 2 3 4 5 N/A

Performance

Accurate Documentation (Shipping Requests, Return Shipping Documents) 1 2 3 4 5 N/A
Handling of Cargo 1 2 3 4 5 N/A
Billing Accuracy 1 2 3 4 5 N/A
Billing Timelines 1 2 3 4 5 N/A
Compliance with Instructions 1 2 3 4 5 N/A
Pick-Up Timeliness / Reliability 1 2 3 4 5 N/A
Delivery Timeliness / Reliability 1 2 3 4 5 N/A
Speed of response to customer inquiries By Salesperson 1 2 3 4 5 N/A
Speed of response to customer inquiries By Customer Service Rep 1 2 3 4 5 N/A
How does Kintetsu World Express Canada, Inc. compare to our competition? 1 2 3 4 5 N/A

Overall

Overall Opinion of Kintetsu World Express Canada Inc 1 2 3 4 5 N/A
If you gave a rating of complete dissatis-
faction ("1") to any of the above,
please elaborate::
Are you aware that the KWE is an ISO registered
company?
yes no
Is there any service or information that KWE
does not currently offer that you would find helpful?
yes no
If Yes, please elaborate
Please provide us with any additional comments
or suggestions you may have regarding our services::
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Email *
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Which KWE Service(s) do
you use?

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use most often?