Customer Service Coordinator – Vancouver

Reporting to: Terminal Manager
Location: Vancouver
Position Summary
The Customer Service Coordinator will provide excellence in customer service and will be a first place of contact for client inquiries, concerns and complaints. He/she acts as a liaison between staff members and outside customers.

Qualifications / Requirements
• Assist departments in the preparation of delivery instructions, monitor/trace International shipments as required
• Data entry/POD retrieval and other administration duties as required
• Prepare and maintain customer quotes, tariffs and various files and reports
• Strong work ethic, ability to work extra/odd hours
• Maintain accurate customer information/system updates
• Able to multi-task in a fast paced environment
• Post secondary studies in Logistics and/or 3+ years’ experience in Transportation/International Trade industry or equivalent.
• Strong customer service and communication skills
• Highly motivated with the ability to work in a team environment
• Proficient computer skills, including Word, Excel and PowerPoint
KWE Canada is an equal opportunity and accessible employer.

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News Post
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Potential Border Crossing “Disturbances” December 12, 2017

Jean-Pierre Fortin, national president of the Customs and Immigration Union, said officers will likely also stop collecting taxes as a tactic to pressure the government if the dispute isn’t settled by early 2018. The union, which has paid for billboards in Windsor and other border towns to express its frustration, said the main sticking points in negotiations have been salary and retirement issues. Fortin said the top salary for a

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KWE Canada Current Local Fuel Surcharge is 14.5% December 11, 2017

The truck Fuel Surcharge is updated weekly.

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Air Cargo Capacity Becoming Critical December 3, 2017

IATA data which shows that demand for air cargo grew in five of the last six months, with capacity increasing at a much slower rate than is required.