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Perishable Logistics: Commitment starts from the top down

November 25, 2016

Perishable Logistics: Commitment starts from the top down
Its 2:30 pm and your customer calls you with an urgent shipment. All of your drivers are out and there is no way any of them can make it back in time to make a 5:30 pm delivery of seafood to a restaurant in the valley. At KWE there was only one option….make it happen!
That is exactly what the Regional Manager of Business Development for Western Canada, Brian Philip, did. While Brian was pre-tripping the reefer unit our Surface Logistics Manager, Adam Chambers, drove to our customers facility to assist in the completion of the documentation and to ensure there was no time wasted. Brian then met up with Adam at our customers facility and drove their urgent shipment to the restaurant waiting for the fresh seafood. As a result KWE arrived and delivered before the dinner rush started. “I am pretty sure it was the first time the owner had his seafood delivered by someone in a 3 piece suit driving a reefer truck”.